FAQ

Below, you can find the most important FAQs about the Unicorn App.

General

Home

This is the start screen when you open the App. You can choose your current Space in the top section. You can find the Newsfeed further down. Here, you can find the most important information about Unicorn and your space. Additionally, we can inform you about upcoming workshops, events, press releases, Barista offers and much more.

Which operating system does the Unicorn app support?

Support is provided for Apple iOS 11, Android 5 and above.

Where can I see/edit my personal data?

You can view and change your personal data under ‘Menu’. Here, you can change your password, get information about which companies are currently in your location, FAQs and you can also log out. For more, please see our privacy policy.

Booking (meeting rooms)

This area is for booking and managing meeting rooms. This page is split into two sections - ‘Book a Space and ‘My Bookings’.

  • Book a Space: here, you can book meeting rooms.
  • My Bookings: here, you can manage existing bookings.

Booking

How do I book a meeting room?

Open the Unicorn app/ click on Booking/ select Book a Space/ select meeting room/ select date/ click next. If all details are complete, confirm booking. You will receive an e-mail confirmation.

How many hours can I book a meeting room for?

You can book a room between 30 minutes to a full day.

Can I book rooms in all of Unicorn’s workspaces?

Yes, when booking a meeting room, you can choose the Workspace that suits you best.

How do I get access to the meeting room?

Rooms can be accessed via the Unicorn App.

Can I view my bookings online?

Yes, via our Unicorn App under Bookings: select My Bookings, Location and Date. If you have booked multiple locations, you can leave the location blank or select all locations you have booked.

Are the meeting rooms also available to non-users?

Yes, meeting rooms can be booked via e-mail in this case at: event@unicorn.de

What happens when my booking time ends? Can I extend my booking?

It depends if the meeting room is still available in the period afterwards. If not, you can either book another meeting room or the next free time slot.

What should I do if a meeting room isn’t displayed for me?

We recommend you try the following steps:

  • Please ensure that the correct Space has been selected
  • Check that the filters are not set incorrectly (more under Booking)

For technical errors, please submit a support request to (support@unicorn.de) or contact your Community Barista.

Payment and Billing

How do I pay?

In addition to the usual total billing at the end of the month, all payments for using meeting rooms can be made by credit card. We need the credit card details to reserve the room when the request is sent. A bill will be made at the beginning of each following month and all bookings will be charged automatically to the credit card. We do not accept any payments on the premises.

How can I enter my bank card info and/or edit the payment details

The owner of the account can add or change credit card details: Select company profile - edit company - scroll down to payment method - add new credit card - save changes.

When will it be debited?

Charges are debited at the end of each month.

Do I get a bill for my booking?

You will receive a bill for all your bookings at the beginning of the following month.

Who can I contact if there is a problem with my invoice/payment?

Use the support button in the mobile app or send an e-mail to support@unicorn.de.

Cancellations

What is the cancellation policy?

Cancellations are free up to 24 hours before the booking. After that, you will be charged a cancellation fee when canceling. Cancellation fees depend on the time period and meeting room booked. After that, booking fees are no longer refundable.

What should I do if I cannot cancel/change a booking?

Please observe the cancellation deadlines. These are displayed to you before completing your booking. Once these deadlines are passed, changes or cancellations are no longer possible. If there has been an error, please submit a support request to (support@unicorn.de) or contact your Community Barista.

How can I edit or cancel my booking?

You can view your bookings any time under the ‘My Bookings’ tab. All bookings are listed in chronological order. If you want to edit or cancel a booking now, click on the appropriate booking and the booking window will open to the right above ‘Edit Booking’. Now you can either change details or cancel under ‘Cancel Booking’ right at the bottom. Please note: changes or cancellations are no longer possible once you are within the time period of the cancellation policy.

Access

You can open the doors to your Unicorn Space or your office with Access. For this, you must be in the door’s direct vicinity. Important: Bluetooth and location services must be turned on and enabled for the App.

Why don’t I have access to the Workspace?

Upon first use of the App, it is important that you choose/customize your Space at the top using the home button in order to avoid errors when finding doors or booking meeting rooms.

How can I open the doors?

Your authorized doors will be displayed for you under Access in the Unicorn App in order to open them. Your Bluetooth and location services must be turned on and enabled for the app to do this, and you must be in direct vicinity of the door you want to open. The App will recognize the door automatically and enable access. When the App opens the door, the cylinder will flash green and you can open by turning it counterclockwise.

What should I do if the App does not enable access to a door?

If the door is not displayed automatically, you can search for it on the list and select it. Each door has its own identifier which you can find on the cylinder. Access will be granted by clicking on the key symbol. When the App opens the door, the cylinder will flash green and you can open by turning it counterclockwise.

What should I do if a door cannot be found? (Given lock not nearby)

We recommend you try the following steps:

  1. Check in your settings if Bluetooth and location services are turned on and enabled for the Unicorn App
  2. Check if a mobile internet connection or WiFi is available and (potentially) deactivate and reactivate mobile data
  3. Close the App completely, so that is no longer running in the background
  4. Re-start the App and open the door again
  5. Check if updates are available in the App Store/Google Play Store
  6. Uninstall and then reinstall the App
  7. Contact the Community Barista or support@unicorn.de

What should I do if my access to the door is refused? (Permission denied)

This can either be due to a technical error or a missing door authorization. We recommend you try the following steps:

  1. Close the App completely, so that is no longer running in the background
  2. Re-start the App and open the door again
  3. Check if updates are available in the App Store/Google Play Store
  4. Uninstall and then reinstall the App
  5. Contact the Community Barista or support@unicorn.de

What should I do if my access to the door is refused? (Access denied)

We recommend you try the following steps:

  1. Check in your settings if Bluetooth and location services are turned on and enabled for the Unicorn App
  2. Check if a mobile internet connection or WiFi is available and (potentially) deactivate and reactivate mobile data
  3. Close the App completely, so that is no longer running in the background
  4. Re-start the App and open the door again
  5. Check if updates are available in the App Store/Google Play Store
  6. Uninstall and then reinstall the App
  7. Contact the Community Barista or support@unicorn.de

What should I do if a door isn’t displayed for me?

We recommend you try the following steps:

  1. Check in your settings if Bluetooth and location services are turned on and enabled for the Unicorn App
  2. Check if a mobile internet connection or WiFi is available and (potentially) deactivate and reactivate mobile data
  3. Select the correct Space on the App’s “Home”-page.
  4. Close the App completely, so that is no longer running in the background
  5. Restart the App and open the door again
  6. Check if updates are available in the App Store/Google Play Store
  7. Uninstall and then reinstall the App
  8. Contact the Community Barista or support@unicorn.de

Support

You can reach us any time over the support tab and we will get back to you as soon as possible.

Whether you have issues with your network or the App, repair requests, printer issues, rave reviews or complaints - we take every issue seriously and endeavor to get in touch with you as quickly as possible!

How can I contact the Support Team?

Either write us an email at support@unicorn.de or use the “Support” tab in the app.

To open a support request, click on the ‘+’ at the bottom left and ‘Create Ticket’ and the support form will open.

  • You can choose the kind of request you are making beforehand on the ‘Ticket Type’ menu.
  • Enter your issue using key words under ‘Title’.
  • Under ‘Description’, you can explain exactly how we can help you. Please also give your name, company and office number.
  • We will then be notified under ‘create a ticket’. If we have any queries or news, we will keep you up-to-date.

Please avoid sending multiple requests in a small time period.