Manual

Unicorn App

Welcome to Unicorn. In the following you will find the most important functions of the Unicorn App.

Home

This is the start screen when you open the app. In the upper area you can select the Space you are in. When you use the app for the first time, you will have to adjust it to avoid mistakes when finding doors or booking meeting rooms.

Further down you can find the newsfeed. Here you can find the most important information about Unicorn and your Space. We also inform you about upcoming workshops, events, press releases, offers from the barista and much more.

Booking

This is the area for booking and managing meeting rooms. This page is divided into Meeting Rooms and My Bookings. Meeting Rooms: Here you make new bookings. My Bookings: Here you manage existing bookings.

Book a room

You can select the day on which your meeting is to take place by clicking the icon with the sliders. A filter allows you to set the required number of people. Just select “Apply” and your settings will be applied.

Now all available rooms are displayed. Via the timeline below the meeting room you can see if the room is available. If the room is occupied, this is indicated by a black bar. By clicking on the respective timeline of the desired room, the time can be set exactly and confirmed with a Click on “Next” to open the booking window.

The booking window allows you to view and edit all details. The timeline gives you the possibility to set the time exactly to the minute. At Total Price you can see the total amount in EUR of your booking. Under Current Balance you will find the current total amount of this month including the selected booking. You can find more information about billing under “Billing”. Use the “Meeting Name” field to give your meeting a name (e.g. Weekly Team Meeting, Meeting with “XY” etc.)

Via “Add Attendees” you can now add the participants for your meeting. To do so, enter the e-mail of the participants you want to invite. After you have confirmed the booking, the participants will receive an automatic invitation to the meeting with time, address, room and a detailed description of the location. In the field “Notes” you can enter everything that is important for participants or for the meeting. This is also shown in the invitation e-mail of the participants. In the “Cancellations & Changes” info field the cancellation deadlines are explained. After the specified cancellation periods, changes or cancellations are no longer possible free of charge. Via “Confirm Booking” the booking is completed and all participants receive a confirmation or invitation by e-mail. If you would like to have catering for your meeting or other extras / wishes please contact your Community Barista or open a support request.

Edit / cancel booking

Under “My Bookings” you can view your bookings at any time.

All bookings are listed chronologically. If you want to edit or cancel a booking, simply click on the respective booking and then the booking window will open on the right side via “Edit Booking”. Now you can either change the details or cancel your meeting at the bottom under “Cancel Booking”.

Please note: Once you are in the cancellation window, it is no longer possible to change or cancel your booking.

Billing / Payment

Meeting rooms that you book do not have to be paid immediately, but at the end of the month your company will be sent the total invoice for the month with a detailed list.

At the beginning of the month the “Current Balance” is set to 0 EUR. As soon as bookings are now made, the amount goes into the negative range.

If an included budget for meeting room bookings has been contractually agreed upon, the “Current Balance” is set to the respective amount. Only when this amount has been consumed does the balance go into the negative area and thus become the basis for the next settlement. If the included meeting room budget is not consumed, it is not possible to carry this amount forward to the next month.

Access

With Access you can open the doors to your Unicorn Space and your office. To do this you must be in close proximity to the door. Important: Bluetooth and location service must be switched on and enabled for the app. If you are in front of the door, the app usually recognizes the door by itself and allows access. If for some reason this does not work automatically, you can search for the door you want from the list and click on the key to open it. As soon as the app opens the door, the cylinder of the door lights up green and by turning it counterclockwise the door can now be opened. In case of problems with the door opening please see below “Common problems”.

Support

You can reach us at any time via the support function and we will get back to you as soon as possible. Whether network problems, app problems, repair requests, printer problems, praise or complaints - we take every concern seriously!

To open a support request, just click on the “+” or “Create Ticket” in the lower right corner and the support form will open.

Send a support request

Via the menu “Ticket Type” you can make a selection in advance, which type of request it is.

At “Title” you enter your request in keywords.

Under “Description” you can now explain exactly how we can help you. Please also enter your name, company and office number.

About “Create a ticket” we will now be notified. If we have any questions or news, we will keep you up to date here.

Here you can edit your personal data e.g. change your password, view the community (i.e. which companies are located in your space), FAQs (the answers to the most important questions, like printer manuals, how do I get a package, what’s in the environment, etc.) or log out / log in from the app.

Common errors / problems

Supported operating systems

Apple iOS 11 or better Android 5 or better

Permission Denied / Zugang verweigert

This can be both a technical error and a missing release for the door. The following procedure is recommended:

  1. Close the app completely so that it is no longer open in the background.
  2. Restart the app and open the door again
  3. Check in the Appstore / Google Play Store if updates are available
  4. Uninstall and reinstall the app
  5. Contact the Support@unicorn.de or the Community Barista

Given lock not nearby / door cannot be found

  1. In the settings, check that Bluetooth and location service are turned on
  2. Check whether a connection to the mobile Internet or WLan is available, possibly deactivate and reactivate mobile data once
  3. Close the app completely so that it is no longer open in the background
  4. Restart the app and open the door again
  5. Check in the Appstore / Google Play Store if updates are available
  6. Uninstall and reinstall the app
  7. Contact the Support@unicorn.de or the Community Barista

Access Denied

  1. In the settings, check that Bluetooth and location service are turned on
  2. Check whether a connection to the mobile Internet or WLan is available, possibly deactivate and reactivate mobile data once
  3. Close the app completely so that it is no longer open in the background
  4. Restart the app and open the door again
  5. Check in the Appstore / Google Play Store if updates are available
  6. Uninstall and reinstall the app
  7. Contact the Support@unicorn.de or the Community Barista

Door is not displayed

  1. In the settings, check that Bluetooth and location service are turned on
  2. Check whether a connection to the mobile Internet or WLan is available, possibly deactivate and reactivate mobile data once
  3. Select the correct Space in the app on the “Home” page
  4. Close the app completely so that it is no longer open in the background
  5. Restart the app and open the door again
  6. Check in the Appstore / Google Play Store if updates are available
  7. Uninstall and reinstall the app
  8. Contact the Support@unicorn.de or the Community Barista

booking cannot be cancelled / changed

Please pay attention to the cancellation periods when booking, these will be displayed before the booking is completed. As soon as you are within this period, changes or cancellations are no longer possible. In case of a technical error, please make a support request or contact your Community Barista.

Meeting room is not displayed

  1. Please make sure that the correct Space is selected.
  2. Check that the filter is not set incorrectly (more under Booking)
  3. If you experience technical errors, please submit a support request or contact your Community Barista.